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  • Monday - Saturday: 09.00 AM - 05.00 PM
  • "Great Company, Great People, Great Job!"

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18 Months Same As Cash, Or Low Payment Up To 20 Year Term

We are a small company that caters to our customers needs every step of the way from first contact to completion. If you are looking for a high level service company that is a pleasure to work with give us a call,  you will be glad you did.  See what our customers are saying, read our online 5 star reviews on The Better Business Bureau.

See our ink and paper reviews

  • What is your normal procedure for working with a new customer?

    ​There are a few different processes for working with new customers. Depending on the project and the experience level and needs of the customer the variables that we have learned over the years are addressed.  We need to define the customers’ expectations. Some expectations are simple, show up on time or call, keep customers informed of developments, stick to the original quote on pricing, keep a clean work area, clarify scheduling – all of the basics. Some expectations are not so simple and need to be addressed before beginning the project.  We were quoting a major kitchen project. Our customers ran a dog kennel that was being built at the same time as we were doing their major kitchen remodel. They had nine show dogs in their home and they needed until noon with the dogs before we could get in to work. Other customers are highly sensitive to allergies and in those situations we will need more time to address their issue.  We have to be sure to meet and exceed our customers every expectation and once we achieve that customer satisfaction is simple.

  • What education and/or training do you have that relates to your work?

    It is not cheap to get and keep good help. Our scrupulous choices are reflected in our reviews. When the time comes to integrate new workers into our workforce we start with a rigorous interview process.
    Our evaluation process brings an awareness to us about the individuals qualities. We evaluate each applicant every step of the way. We assess skill level and critical thinking. We require a background check and a drug test. The applicant then starts a probationary hiring status. Since we complete one job before starting the next we do not leave new workers on the job without a seasoned and trusted veteran present.

  • What education and/or training do you have that relates to your work?

    ​After attending AI Prince Tech for general trades majoring in carpentry, blue print reading and estimating,
    I annually complete continuing education to maintain my state certification.  After years in the home improvement industry and two decades of owning and operating a successful home improvement business I understand that there is no substitute for experience.

  • Do you have a standard pricing for your service?

    Yes. Many small simple jobs have standard pricing while larger projects need to be looked at a bit closer. Often larger
    ​more complicated jobs are a series of smaller projects that need to tie in together.
    The more standardized pricing we can use the quicker we can give an estimate.

  • How did you get started doing this type of work?

    Back in grade school my father was a truck driver for Coca Cola. I knew I did not want to do that. Walking to school one day I saw Vintage Homes starting to build a new house and I was fascinated. The excavation alone was the envy of most boys dreams. The fascinating part for me was the building, more specifically the tools and the speed of accomplishment.  So much so that I was not discouraged by the hand saw in shop class. I knew those days would be short lived once I got my power tools. In the 8th grade I got my first table saw.  To this day, if there is a tool to increase production I have it.

  • What types of customers have you worked with?

    We have worked with just about everyone. Retirees, Snowbirds, First time homeowners, Mail men, Land fill workers,  Nurses, Kennel owners, Restaurant owners, Car dealership owners, Trucking company owners, Veterinarians, Anistegioligsts,  Doctors,
    Business men from middle management through Vice presidents, Chief financial officers,  Lawyers, Captains of industry,
    Town managers, Engineers and more, too many to list. We never ask what anyone’s profession or career is.

  • Describe a recent project you are fond of. How long did it take?

    ​We just had 6” gutters installed on our home, it took around 6 hours.
    ​I am very fond of it because my wife was so happy to have them completed. 🙂

  • What advice would you give a customer looking to hire a Home Improvement Contractor?

    We have all heard it, “most new businesses fail” It is true, not just limited to new business. I have seen contractors come and go and I have cleaned up the mess they left in their wake.  Why is this? The why of it is exactly why you need to stay on guard.

    I find it a good practice to deal with people that have the capacity to be honest. Early honesty detection has served me well when dealing with others. What is in a name? I have noticed many businesses using false claims in their name. For example “Always”, the only companies that should use a name like “Always” should be service providers like alarm companies; they normally always monitor your home. Or “Affordable”, maybe they are, but not to everyone. If you think someone has misrepresented their services it can be an indicator that something will go wrong with the company.

    Mismanagement of funds or not quoting jobs correctly, two biggest killers of contractors. Contractors tend to use new deposits to complete previous jobs. Their work may be good and customers may be happy for a while. As long as they get new jobs they may finish the previous ones. This may go on for some time, but it will fail and costs consumers in the form of unfinished and or substandard work..

    The state of Florida had previously used a part of contractors licensing fees to fund a “Homeowners Victim Fund”. As it was, if a homeowner was left on the short end of the stick, and the contractor had a valid license the state would pay for corrections.  The fund ran dry and the program was discontinued. That level of depletion coming from state licensed contractors was a shock to me. It goes to show just how bad it is out there.

    I see Google guaranties consumer purchases from trusted sites. I am confident that Amazon will not be changing their name too soon. I also see online contractor services offering some sort of guarantee if the homeowner hires through their service. I might find some time to read the fine print on the deal, but I already know that several online services have changed their name. They are the same ones that have been around since the beginning. They get shut down or bad word of mouth causes homeowners to stop using them. Then the same people start a new service overnight with a new name. So what is stopping them from changing again? Also, to complicate matters further, offers of reimbursement for a project gone wrong are being made from companies not residing in Florida. This makes claiming reimbursement an interstate ordeal that will be difficult for the state of Florida to enforce.

    Until the Fed’s set some regulation, you may be on your own.

    I know this type of homeowner reimbursement guarantee failed for the state of Florida and Connecticut. I know that there are no insurance companies that will write such policies. If the state or the insurance industry won’t touch it, I cannot imagine who in their right mind would. I wouldn’t hold my breath waiting for such claims to be honored.

    I have heard it said people should be sure to get the most recent customer reviews. The thinking behind this is that things should be good with the contractor right now. Recent reviews do not speak as loudly regarding financial stability.

    Old reviews hold more value than current reviews, both work best.

    If you sense something could go wrong with whoever you are thinking of hiring go with your feeling and continue searching. Find a company that makes you comfortable with your decision. By the way, same goes for marriage. 🙂

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